FAQ
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How should I store cheese is a question we are asked all the time. Cheese should be kept cool (especially soft cheese) ideally between 1 and 5 degrees ⁰C.
Before serving cheese it is better left to warm to room temperature provided that the cheese is kept covered to prevent it from drying out. If unwrapped your cheese should last for around 7-10 days but once unwrapped it must be consumed within a few days. Some cheese can also be frozen. Stilton freezes really well either whole or as cut pieces. However cheddars are best grated first and used more for cooking.
The Chief Medical Officer suggests you avoid all soft and blue cheeses (whether pasteurised or unpasteurised) and all other cheeses made with unpasteurised milk.
Before serving cheese it is better left to warm to room temperature provided that the cheese is kept covered to prevent it from drying out. If unwrapped your cheese should last for around 7-10 days but once unwrapped it must be consumed within a few days. Some cheese can also be frozen. Stilton freezes really well either whole or as cut pieces. However cheddars are best grated first and used more for cooking.
The Chief Medical Officer suggests you avoid all soft and blue cheeses (whether pasteurised or unpasteurised) and all other cheeses made with unpasteurised milk.
The Chief Medical Officer suggests you avoid all soft and blue cheeses (whether pasteurised or unpasteurised) and all other cheeses made with unpasteurised milk.
Very occasionally if an item is not in stock we may substitute another one of a similar quality.
The cheese is made using unpasteurised (raw milk). It often gives the cheese a better flavour and some cheeses can only be made using unpasteurised milk.
The rennet which starts the cheese making process is made from a plant extract so is suitable for vegetarians. The cheese will taste no different to any made using animal rennet.
Every item we sell is carefully inspected before it is shipped. Returns are accepted only if the goods are damaged.
You must inform us within 24 hours from receipt by email or phone.
We may request you return the item(s) to us in original, complete and undamaged packaging. If the item has not been returned to us in the original condition, we reserve the right to refuse a refund on the item. All returned goods must be accompanied by the delivery slip that accompanied the consignment. In the case of damaged, faulty or goods mistakenly shipped, a receipt for the return postage should be included within the package for the cost to be refunded.
To return goods please contact us on info@internationalcheese.co.uk. None of the above terms affects your statutory rights if goods are damaged or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations. We cannot refund or replace orders where someone does not like the cheese. Trying new foods always carries an element of risk that it may not be to your taste. We cannot give refunds or replacements where this is the case.
You must inform us within 24 hours from receipt by email or phone.
We may request you return the item(s) to us in original, complete and undamaged packaging. If the item has not been returned to us in the original condition, we reserve the right to refuse a refund on the item. All returned goods must be accompanied by the delivery slip that accompanied the consignment. In the case of damaged, faulty or goods mistakenly shipped, a receipt for the return postage should be included within the package for the cost to be refunded.
To return goods please contact us on info@internationalcheese.co.uk. None of the above terms affects your statutory rights if goods are damaged or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations. We cannot refund or replace orders where someone does not like the cheese. Trying new foods always carries an element of risk that it may not be to your taste. We cannot give refunds or replacements where this is the case.
Yes you can, place your order as normal and at the checkout stage you will see instructions for collecting from one of our shops. There is no delivery charge for this option.
We currently accept all the major credit cards (Mastercard, Visa and American Express)
No sorry, payments can only be made online via the website or in person in the shop.
Where appropriate, food items will be packed to retain freshness.
We use ParcelForce. They specialise in delivering food items throughout the UK.
Our minimum order is £30 (excluding delivery).
Cheese Hub Delivery Information
Where appropriate, food items will be packed to retain freshness.
We use ParcelForce. They specialise in delivering food items throughout the UK.
Our minimum order is £30 (excluding delivery).
Placing an Order With Cheese Hub
If you have forgotten your password simply click on the forgotten password link and enter your email address. A reset password token will be sent to your email address from there you will be able to update your password. If you have forgotten your email, please contact us via the form below. Thank you.
Yes you can, place your order as normal and at the checkout stage you will see instructions for collecting from one of our shops. There is no delivery charge for this option.
We currently accept all the major credit cards (Mastercard, Visa and American Express)
No sorry, payments can only be made online via the website or in person in the shop.
We are unable to accept orders over the phone. You can order online or visit our London shop in Liverpool Street Station.
Returns Policy
Every item we sell is carefully inspected before it is shipped. Returns are accepted only if the goods are damaged.
You must inform us within 24 hours from receipt by email or phone.
We may request you return the item(s) to us in original, complete and undamaged packaging. If the item has not been returned to us in the original condition, we reserve the right to refuse a refund on the item. All returned goods must be accompanied by the delivery slip that accompanied the consignment. In the case of damaged, faulty or goods mistakenly shipped, a receipt for the return postage should be included within the package for the cost to be refunded.
To return goods please contact us on info@internationalcheese.co.uk.
None of the above terms affects your statutory rights if goods are damaged or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.
We cannot refund or replace orders where someone does not like the cheese. Trying new foods always carries an element of risk that it may not be to your taste. We cannot give refunds or replacements where this is the case.
You must inform us within 24 hours from receipt by email or phone.
We may request you return the item(s) to us in original, complete and undamaged packaging. If the item has not been returned to us in the original condition, we reserve the right to refuse a refund on the item. All returned goods must be accompanied by the delivery slip that accompanied the consignment. In the case of damaged, faulty or goods mistakenly shipped, a receipt for the return postage should be included within the package for the cost to be refunded.
To return goods please contact us on info@internationalcheese.co.uk.
None of the above terms affects your statutory rights if goods are damaged or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.
We cannot refund or replace orders where someone does not like the cheese. Trying new foods always carries an element of risk that it may not be to your taste. We cannot give refunds or replacements where this is the case.
Cheese Hub Product Information
How should I store cheese is a question we are asked all the time. Cheese should be kept cool (especially soft cheese) ideally between 1 and 5 degrees ⁰C.
Before serving cheese it is better left to warm to room temperature provided that the cheese is kept covered to prevent it from drying out. If unwrapped your cheese should last for around 7-10 days but once unwrapped it must be consumed within a few days. Some cheese can also be frozen. Stilton freezes really well either whole or as cut pieces. However cheddars are best grated first and used more for cooking.
The Chief Medical Officer suggests you avoid all soft and blue cheeses (whether pasteurised or unpasteurised) and all other cheeses made with unpasteurised milk.
Before serving cheese it is better left to warm to room temperature provided that the cheese is kept covered to prevent it from drying out. If unwrapped your cheese should last for around 7-10 days but once unwrapped it must be consumed within a few days. Some cheese can also be frozen. Stilton freezes really well either whole or as cut pieces. However cheddars are best grated first and used more for cooking.
The Chief Medical Officer suggests you avoid all soft and blue cheeses (whether pasteurised or unpasteurised) and all other cheeses made with unpasteurised milk.
Very occasionally if an item is not in stock we may substitute another one of a similar quality.
Very occasionally if an item is not in stock we may substitute another one of a similar quality.
The cheese is made using unpasteurised (raw milk). It often gives the cheese a better flavour and some cheeses can only be made using unpasteurised milk.
The rennet which starts the cheese making process is made from a plant extract so is suitable for vegetarians. The cheese will taste no different to any made using animal rennet.
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