My items are faulty, how do I return them?
Every item we sell is carefully inspected before it is shipped. Returns are accepted only if the goods are damaged. You must inform us within 24 hours from receipt by email or phone. We may request you return the item(s) to us in original, complete and undamaged packaging. If the item has not been returned to us in the original condition, we reserve the right to refuse a refund on the item. All returned goods must be accompanied by the delivery slip that accompanied the consignment. In the case of damaged, faulty or goods mistakenly shipped, a receipt for the return postage should be included within the package for the cost to be refunded.
To return goods please contact us on firstname.lastname@example.org
None of the above terms affects your statutory rights if goods are damaged or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.
We cannot refund or replace orders where someone does not like the cheese. Trying new foods always carries an element of risk that it may not be to your taste. We cannot give refunds or replacements where this is the case.
The Cheese Hub